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Practices with Promise Success Story

Submitted By: Frank Gerdeman, Advance-LTAEC

It Takes a Community (Pro Suite)...

The Challenge

Interviews with local providers made it clear that there was a large population whose needs were not being met by the complicated web of social services available in the area. Moreover, these interviews highlighted that learners’ goals were not always, or authentically, incorporated in the services and programs they received. Too often, this meant excluding their voice from the system and reducing the likelihood that their education and career goals would be met through the available services. Combined, these insights paved the way to develop a cross-sector, cross-agency collaboration to holistically align education and training programs with workforce needs.

The Solution

The ADVANCE network enthusiastically approached this vision and prioritized building relationships across the key stakeholders while clarifying the overlaps across stakeholders’ goals and needs. The consortium hosted in-person meetings with representatives from the local providers to better understand the community’s structure, needs, and strengths. Similarly, ADVANCE hosted in-person meetings with local employers to articulate and communicate shared needs and goals and gain employer buy-in to invest in the future training opportunities.


We chose to implement CommunityPro Suite to house, manage, and collect data from varied systems. CPS provides data intake opportunities, enables providers to send referrals directly to other providers, and allows for the storage of follow-up information. The system also allows the appropriate organizations to view data entered on a specific individual, which reduces a major barrier: data duplication. Rather than requiring an individual to share personal information and answer the same questions over and over again, providers can access data already entered into the system, saving time for individuals and providers. This system streamlines providers’ process of identifying which services individuals are eligible for, and accessing them.

The Data

The increase in traffic through our program as the "hub" and coordinator for multiple services has been amazing to watch. Prior to 2016, fewer than 50 adults received services available under CAEP programs, we now serve over 400 a year.

Additional information is available via the listed links below. One, used as a primary source for this submission, is based on research from Digital Promise on our project which brought national attention to our approach. The second is to an informational video we created to explain how personalized pathways and supported navigation play a role in better access and outcomes.

Supporting Information

National Spotlight from Digital Promise

Informational video created with partner input to describe our pathways process

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